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This Shipping Policy sets out how Forog manages order cut-off, handling time, transit estimates, free shipping, and tracking support. The store currently serves customers in the United States, and checkout amounts are displayed in USD.
Before shipping Camping Shelters, we compare the order details with the product record and prepare the parcel for standard carrier handoff.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Friday and do not include public holidays or carrier closure dates. If information must be verified before dispatch, we may email the customer before the order moves forward.
Before a Forog parcel leaves the warehouse, it passes two outbound checks. The first confirms the item identity and quantity against the order; the second reviews the sealed package, delivery label, and carton condition before carrier handoff. For Camping Shelters, we use right-sized outer packaging and recyclable paper or fibre cushioning where practical to reduce avoidable movement without adding unnecessary bulk. Public holidays and unusually high carrier volume in the United States can extend delivery estimates, and material tracking updates will be communicated using the contact details supplied at checkout.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within the United States. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within the United States. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers should review the shipping address carefully before payment, including unit number, postal code, region, and phone number when required. If delivery cannot be arranged to the address provided, we will contact the customer.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by USPS, UPS, FedEx, DHL, or another carrier operating in the United States. The assigned carrier and tracking details are shown in the shipping confirmation email.
An order can ship in more than one parcel when item size, packaging protection, inventory location, or carrier routing requires it. Any split arranged by us remains covered by the same free standard shipping promise.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
When a parcel is delayed, damaged, or not updating, contact us with the order number and any carrier details or photos available. We will review the shipment information and assist with a practical resolution. Contact support@forog.shop for shipment support.
CONTACT
For shipping questions, contact Forog support at support@forog.shop or +1 (779) 977-1425. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).